Service Desk Technical Support | JOB18062023 – Pushti Networking Academy

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Hiring for service desk/Technical Support,

Exp: 0 – 6 Yrs

Salary: 3.5 – 6 LPA

Location: Bangalore,Pune

Job Description:

Work Location:Bangalore/Pune

Skills:

Service Desk/ Tech support process / Cloud Computing Process
Excellent communication skills C1 equivalent proficiency
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Technical expertise:

Knowledge of cloud computing and types of cloud computing
Knowledge of Mail server settings IMAP , POP and SMTP
Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
Experience in working on Active Directory
Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol )
Experience if SSON (Single Sign On)
Experience of API (Application-Programming Interface)
Intermediate knowledge of Prevention of Spam, Phishing and Malware
Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
Basic networking knowledge

Regards,
Veera-9071318133